Data Privacy

Thank you for visiting our website and for your interest in data protection. Below you will find an overview of what personal data is and how it is processed. In addition, we will inform you about your rights and other topics relevant to data protection.

RESPONSIBLE PARTY

Lysentia B.V.

Karveelweg 20
6222NH Maastricht

KvK-Nr.:  94284407
VAT-Nr.: NL866710796B01

Director: Daniel Becker and Manuel Mühlhoff

PERSONAL DATA

According to Art. 4 No. 1 DSGVO, personal data is any information relating to an identifiable natural person. This includes, for example, the name, address, customer number, telephone number and also the IP address. In summary, any information about natural persons that can directly or indirectly identify the person is to be considered personal data.

Accordingly, you will be informed in this way about the way in which personal data is processed on our website.

DATA COLLECTION AND PROCESSING

The purpose of processing and collecting data on our website is, in addition to ensuring security, to provide information about our services and general information about the company.

During processing, we pay particular attention to the necessity and proportionality in accordance with Art. 5 DSGVO. Furthermore, personal data is only processed in accordance with Art. 6 of the DSGVO.

The transmission of your data takes place on the one hand by yourself when you contact us via our contact forms to inform you about our range of products and services, job opportunities and other company-related matters.

In addition to the voluntary transmission, an automatic transmission of your data also takes place. For example, when you access our site, metadata such as IP address, browser type and version, operating system used, amount of data transferred, time and date of access and referring URL are transmitted to our web servers. The collection of the data is necessary for the provision of our websites and the storage of the data in log files is mandatory for the operation of our websites and is based on the legal basis of Art. 6 para. 1 lit. f DSGVO. Our websites are hosted on servers located in the Netherlands. We have entered into a data processing agreement (DPA) with our hosting provider in accordance with Article 28 GDPR to ensure that all personal data is processed in compliance with EU data protection law.

The IP address is thereby anonymized by shortening it, so that an identification of individual users is not possible at any time. For statistical purposes and to analyze user behavior, your data is used in anonymized form. In this way, we ensure that our offers are always up-to-date and tailored to your needs.

Your personal data will be deleted or anonymised as soon as the purpose of storage no longer applies. However, deletion may be prevented where we are required to comply with statutory retention obligations under Dutch commercial or tax law.
In particular, business and accounting records must be retained for a period of seven (7) years pursuant to Article 52(4) of the Dutch General Tax Act (Algemene wet inzake rijksbelastingen – AWR) and Article 2:10 of the Dutch Civil Code (Burgerlijk Wetboek).

When using service providers, we ensure that your data is handled in accordance with the law by concluding a contract processing agreement (CPA) with our service provider based on Art. 28 DSGVO. Our service provider processes data on our behalf in accordance with instructions. Thus, the responsibility for proper data processing remains with us.

Embedded Videos (Bunny.net CDN)

To provide fast and reliable playback of our embedded video content, we use the Content Delivery Network (CDN) Bunny.net, operated by BunnyWay d.o.o., Cesta komandanta Staneta 4A, 1215 Medvode, Slovenia.
When you access a page containing the embedded video, your browser connects to Bunny.net servers — typically those located within the European Union (e.g., in Germany).
This connection is necessary to deliver the video file efficiently. In doing so, technical data such as your IP address, date and time of access, and browser information are transmitted to Bunny.net.

The use of Bunny.net is based on our legitimate interest in providing a secure and optimized media experience (Art. 6 (1) f GDPR / UAVG).
All data processing takes place within the European Union.

For more information, please refer to Bunny.net’s privacy policy:
https://bunny.net/legal/privacy

 

Address Autocomplete at Checkout (HERE Technologies)

To provide you with a convenient and error-free delivery address entry during the checkout process, we use the address autocomplete service from HERE Global B.V., Kennedyplein 222-226, 5611 ZT Eindhoven, Netherlands.

When you enter your address at checkout, the characters you type are transmitted to HERE servers to generate matching address suggestions. The following data is transmitted to HERE: the partial address entered, your IP address, and technical browser information.

The use of HERE is based on our legitimate interest in a user-friendly and error-free address entry in the ordering process (Art. 6(1)(f) GDPR). Data processing by HERE takes place within the European Union (HERE servers in the Netherlands and Germany).

For more information, please refer to HERE’s privacy policy:
https://www.here.com/privacy

USE OF COOKIES

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or in the user’s terminal device. The browser is recognized by unique identification the next time the website is visited. Thus, among other things, cookies allow us to infer visitor preferences with regard to the website, which in turn helps us to make our website more user-friendly.

The stored data may include language settings, log in information, search terms entered, frequency of page views as well as the use of website functions. The legal basis for the processing of personal data using cookies is Art. 6 para. 1 lit. f DSGVO.

A distinction is made between the following cookie types and functions:

  • Temporary cookies (also: session cookies): Temporary cookies are deleted at the latest after a user has left an online service and closed their browser.
  • Permanent cookies: Permanent cookies remain stored even after the browser is closed. For example, the login status can be saved or preferred content can be displayed directly when the user visits a website again. The interests of users that are used to measure reach or for marketing purposes can also be stored in such a cookie.
  • First-party cookies: First-party cookies are set by us.
  • Third-party cookies (also: third-party cookies): Third-party cookies are mainly used by advertisers (so-called third parties) to process user information.
  • Necessary (also: essential or absolutely necessary) cookies: Cookies may be absolutely necessary for the operation of a website (e.g. to store logins or other user input or for security reasons).
  • Statistical, marketing and personalization cookies: Cookies are also generally used to measure reach and when a user’s interests or behaviour (e.g. viewing certain content, using functions, etc.) on individual websites are stored in a user profile. Such profiles are used, for example, to show users content that matches their potential interests. This process is also referred to as “tracking”, i.e. tracking the potential interests of users. If we use cookies or “tracking” technologies, we will inform you separately in our privacy policy or when obtaining consent.
 

Elementor

Statistics (anonymous)

Usage

We use Elementor for content creation. Read more about Elementor

Sharing data

This data is not shared with third parties.

Statistics (anonymous)

Name
Expiration
persistent
Function
Store performed actions on the website

WooCommerce

Functional

Usage

We use WooCommerce for webshop management. Read more about WooCommerce

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
session
Function
Store items in shopping cart
Name
Expiration
session
Function
Store performed actions on the website
Name
Expiration
persistent
Function
Name
Expiration
session
Function
Store items in shopping cart
Name
Expiration
session
Function
Store performed actions on the website
Name
Expiration
1 day
Function
Store items in shopping cart
Name
Expiration
session
Function
Store performed actions on the website

Purpose pending investigation

Name
Expiration
Function
Name
New cookie 123
Expiration
Function

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more about Complianz

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
Expiration
365 days
Function
Read to determine which cookie banner to show
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store accepted cookie policy ID
Name
Expiration
365 days
Function
Store if the cookie banner has been dismissed
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences
Name
Expiration
365 days
Function
Store cookie consent preferences

WordPress

Functional

Usage

We use WordPress for website development. Read more about WordPress

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
session
Function
Store browser details
Name
Expiration
session
Function
Read if cookies can be placed
Name
Expiration
persistent
Function
Store user preferences
Name
Expiration
1 year
Function
Store user preferences
Name
Expiration
persistent
Function
Store logged in users
Name
Expiration
persistent
Function
Store user preferences
Name
Expiration
session
Function
Store language settings

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more about Google Analytics

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
Expiration
2 years
Function
Store and count pageviews
Name
Expiration
1 year
Function
Store and count pageviews

Sourcebuster JS

Statistics

Usage

We use Sourcebuster JS for visitor tracking. Read more about Sourcebuster JS

Sharing data

This data is not shared with third parties.

Statistics

Name
Expiration
6 months
Function
Store the user’s usage history
Name
Expiration
6 months
Function
Store and count pageviews
Name
Expiration
6 months
Function
Store and count pageviews
Name
Expiration
6 months
Function
Store browser details
Name
Expiration
session
Function
Store and track interaction
Name
Expiration
6 months
Function
Store a unique session ID
Name
Expiration
30 minutes
Function
Store and count pageviews

WPML

Functional

Usage

We use WPML for locale management. Read more about WPML

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
1 day
Function
Store language settings

Google reCAPTCHA

Functional, Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Functional

Name
Expiration
6 months
Function
Provide spam protection

Marketing

Name
Expiration
session
Function
Read and filter requests from bots
Name
Expiration
session
Function
Read and filter requests from bots
Name
Expiration
persistent
Function
Read and filter requests from bots

Google Tag Manager for WordPress

Statistics

Usage

We use Google Tag Manager for WordPress for website statistics. Read more about Google Tag Manager for WordPress

Sharing data

This data is not shared with third parties.

Statistics

Name
Expiration
1 year
Function
Store and track interaction

Automattic

Statistics

Usage

We use Automattic for website development. Read more about Automattic

Sharing data

For more information, please read the Automattic Privacy Statement.

Statistics

Name
Expiration
30 minutes
Function
Provide functions across pages

Wordfence

Functional

Usage

We use Wordfence for security and fraud prevention. Read more about Wordfence

Sharing data

For more information, please read the Wordfence Privacy Statement.

Functional

Name
Expiration
session
Function
Provide the identification of trusted web traffic
Name
Expiration
1 day
Function
Read to determine if the user is logged in

Query Monitor

Functional

Usage

We use Query Monitor for website development. Read more about Query Monitor

Sharing data

This data is not shared with third parties.

Functional

Name
Expiration
various
Function
Provide functions across pages
Name
Expiration
various
Function
Provide functions across pages

Stripe

Functional

Usage

We use Stripe for payment processing. Read more about Stripe

Sharing data

For more information, please read the Stripe Privacy Statement.

Functional

Name
Expiration
1 year
Function
Provide fraud prevention

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
continueReview
Expiration
Function
Name
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
_swa_u
Expiration
Function
Name
Expiration
Function
Name
hs-beacon-355a5a54-eb9d-4b64-ac5f-39c95644ad36-shown-animation
Expiration
Function
Name
ate_widget_fetch_time
Expiration
Function
Name
loglevel
Expiration
Function
Name
WP_DATA_USER_4
Expiration
Function
Name
ate_widget_url
Expiration
Function
Name
jetDasboardData
Expiration
Function
Name
cfw_cart_hash
Expiration
Function
Name
YSC
Expiration
Function
.youtube.com
Name
VISITOR_INFO1_LIVE
Expiration
Function
.youtube.com
Name
VISITOR_PRIVACY_METADATA
Expiration
Function
.youtube.com
Name
WP_DATA_USER_3114
Expiration
Function
Name
lastExternalReferrer
Expiration
Function
Name
lastExternalReferrerTime
Expiration
Function
Name
_fbp
Expiration
Function
Name
adobeCleanFontAdded
Expiration
Function
Name
ate-maiya-info_65acf77d-89a2-4fd8-8acc-55aff72c028b
Expiration
Function
Name
wistia-viewer-preferences
Expiration
Function
Name
customer-effort-score-exit-page
Expiration
Function
Name
Expiration
Function
Name
ams_tq_last_ids
Expiration
Function
Name
ate-maiya-info
Expiration
Function
Name
wpml-available-translators-notice-dismissed
Expiration
Function
Name
wpml-translation-status-filter
Expiration
Function
Name
wpml-last-picked-up-translation-methods
Expiration
Function
Name
storeApiCartData
Expiration
Function
Name
Expiration
Function
Name
wpml-item-section-expanded
Expiration
Function
Name
$referrer
Expiration
Function
Name
$last_referrer
Expiration
Function
Name
__kl_key
Expiration
Function
Name
_kx
Expiration
Function
Name
wpml-job-list-collapsed
Expiration
Function
Name
mp_gen_new_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
mp_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
topicsLastReferenceTime
Expiration
Function
Name
_ams_session
Expiration
Function
Name
debug
Expiration
Function
Name
phantom.contentScript.providerInjectionOptions.v3
Expiration
Function
Name
wpml-wpml-notices
Expiration
Function
Name
lsdg_country_probe
Expiration
Function
Name
user_country_selection
Expiration
Function
Name
lsdg_country
Expiration
Function
Name
lsdg_keep_lang_hint
Expiration
Function
Name
klaviyoPagesVisitCountV2
Expiration
Function
Name
attributes-notice-dismissed
Expiration
Function
Name
elementor_sidebar_menu_expanded_v2_elementor-templates
Expiration
Function
Name
elementor_wpdash_session
Expiration
Function
Name
lsdg_geoip_country
Expiration
Function
Name
_twpid
Expiration
Function
Name
guest_id_marketing
Expiration
Function
analytics.twitter.com
Name
guest_id_ads
Expiration
Function
analytics.twitter.com
Name
personalization_id
Expiration
Function
analytics.twitter.com
Name
guest_id
Expiration
Function
analytics.twitter.com
Name
_gcl_ls
Expiration
Function
Name
__kla_viewed
Expiration
Function
Name
mp_150605b3b9f979922f2ac5a52e2dcfe9_mixpanel
Expiration
Function
Name
_gcl_au
Expiration
Function
Name
__kla_id
Expiration
Function
Name
klaviyoOnsite
Expiration
Function
Name
persist:hs-beacon-44cc73fb-7636-4206-b115-c7b33823551b
Expiration
Function
Name
wistia-video-progress-s599wdduu1
Expiration
Function
Name
wistia-video-progress-95z0cb0yxb
Expiration
Function
Name
wistia
Expiration
Function
Name
wistia-video-progress-803tlui8oi
Expiration
Function
Name
wistia-video-progress-7seqacq2ol
Expiration
Function
Name
persist:hs-beacon-message-44cc73fb-7636-4206-b115-c7b33823551b
Expiration
Function
Name
wistia-video-progress-fj7gs031q6
Expiration
Function
Name
wistia-video-progress-09kolaz9o0
Expiration
Function
Name
wistia-video-progress-z1qxl7s2zn
Expiration
Function
Name
wistia-video-progress-5wrdzcmj90
Expiration
Function
Name
wistia-video-progress-frwm2xrksl
Expiration
Function
Name
wistia-video-progress-9m1zg8p5wc
Expiration
Function
Name
wistia-video-progress-fj42vucf99
Expiration
Function
Name
wistia-video-progress-j042jylrre
Expiration
Function

 

Notes on legal bases: The legal basis on which we process your personal data with the help of cookies depends on whether we ask you for your consent. If this is the case and you consent to the use of cookies, the legal basis for processing your data is the declared consent. Otherwise, the data processed using cookies will be processed on the basis of our legitimate interests (e.g. in the business operation of our online offering and its improvement) or, if the use of cookies is necessary to fulfill our contractual obligations.

Storage duration: If we do not provide you with explicit information on the storage duration of permanent cookies (e.g. as part of a so-called cookie opt-in), please assume that the storage duration can be up to two years.

General information on revocation and objection (opt-out): Depending on whether the processing is based on consent or legal permission, you have the option at any time to revoke any consent you have given or to object to the processing of your data by cookie technologies (collectively referred to as “opt-out”). You can initially declare your objection using your browser settings, e.g. by deactivating the use of cookies (although this may also restrict the functionality of our online offering). An objection to the use of cookies for online marketing purposes can also be declared using a variety of services, especially in the case of tracking, via the websites https://optout.aboutads.info and https://www.youronlinechoices.com/. You can also obtain further information on how to object in the context of the information on the service providers and cookies used.

Processing of cookie data on the basis of consent: We use a cookie consent management procedure in which the consent of users to the use of cookies or the processing and providers mentioned in the cookie consent management procedure can be obtained, managed and revoked by users. The declaration of consent is stored so that it does not have to be requested again and the consent can be proven in accordance with the legal obligation. The storage can take place on the server side and/or in a cookie (so-called opt-in cookie, or with the help of comparable technologies) in order to be able to assign the consent to a user or their device. Subject to individual information on the providers of cookie management services, the following information applies: Consent may be stored for up to two years. A pseudonymous user identifier is created and stored with the time of consent, information on the scope of consent (e.g. which categories of cookies and/or service providers) as well as the browser, system and end device used.

  • Processed data types: Usage data (e.g. websites visited, interest in content, access times), meta/communication data (e.g. device information, IP addresses).
  • Data subjects: Users (e.g. website visitors, users of online services).
  • Legal basis: Consent (Art. 6 para. 1 sentence 1 lit. a. GDPR), Legitimate interests (Art. 6 para. 1 sentence 1 lit. f. GDPR).
 

Cookie settings:

If you would like to change the cookie settings, please click on this link. 

E-MAIL and Newsletter

You have the option to contact us via the email address provided. In this case, the personal data of the user transmitted with the email will be stored. The processing of the information and request is in accordance with Art. 6 para. 1 lit. f DSGVO.

If you send us an email, this email will be stored on our servers. The transmitted data will be deleted by us as soon as the purpose of collection ceases to apply. Emails are generally stored on our servers for up to 10 years. If you wish an early deletion, please contact us. For more information about your rights, please refer to the section “Rights of the data subject”.

We would like to point out that unencrypted e-mail communication is not guaranteed to be protected from unauthorized third-party access. On the other hand, you can use our online forms to send us your request in encrypted form.

If you are interested in current information and offers regarding our company and our range of products and services, you can subscribe to our free newsletter with a valid e-mail address.

In order to prevent misuse of our services or the e-mail address used, we collect your IP address as well as the date and time of registration in addition to the e-mail address. You will then receive a confirmation email with a corresponding activation link as part of a double opt-in process, where you give us your consent to receive our newsletter in accordance with Art. 6 Para. 1 lit. a by activating this activation link with a click. In addition, you provide us with proof that you are the owner of the registered email address. Your data will only be used for sending the newsletter and will not be passed on to third parties.

You can cancel the subscription at any time. For this purpose, you will find a corresponding link in the lower section of each newsletter.

Application Procedure
In the context of an online application, we collect and process the personal data you provide to us. The transmission of your data is encrypted according to current technological standards. This information will be used solely by the responsible HR staff and exclusively for the purpose of processing your application.

The legal basis for this processing is Article 6(1)(b) (steps necessary prior to entering into a contract) and Article 6(1)(f) (legitimate interest) of the General Data Protection Regulation (GDPR), as further specified by the Dutch Implementation Act of the GDPR (Uitvoeringswet Algemene verordening gegevensbescherming – UAVG).

After completion of the application process, your documents will be deleted after a period of 4 months. An exception to this exists if we are subject to a legal obligation pursuant to Art. 6 para. 1 lit. c.

GOOGLE AJAX & JQUERY LIBRARIES

We use the so-called Ajax & jQuery technologies on our site in order to be able to call up corresponding program libraries from Google, so-called CDN (content delivery network). By using Ajax and jQuery, we hope to optimize the loading speed. This can happen, for example, if a user has previously used CDN on another Google page and the browser falls back on the cached copy. If this is not the case, the browser will download Google CDN and transmit data and browser information to Google for this purpose. We would like to inform you that this could result in a transfer to the USA. You can find more information on the provider’s pages or at: https://developers.google.com/speed/libraries/#jquery

 

GOOGLE WEB FONTS

External fonts, the so-called Google Fonts, are used on these web pages. Google Fonts enable us to display the fonts on our web pages in a consistent manner. When you access the website, your browser loads the web fonts into your browser cache. The integration of these web fonts is done by a server call, usually a Google server in the USA. For this purpose, the server is informed which of our web pages or sub-pages you have visited. Google thereby receives the IP address of the browser of the visitor’s end device. This processing is carried out in accordance with Art. 6 1 lit. F DSGVO and represents a legitimate interest of the responsible parties. You can find more information in the privacy policy of Google: https://developers.google.com/fonts/faq – https://policies.google.com/privacy?hl=de

 

GOOGLE RECAPTCHA

To ensure sufficient data security when transmitting your data through forms, we use Google reCAPTCHA from Google Inc. This ensures that the input in our contact forms is made by a natural person and not by an automated program. This in turn prevents misuse of your data (for example SPAM or automated spying). For this purpose, reCAPTCHA analyzes – in the background – the behavior of the website visitor based on various characteristics. Among other things, the IP address, data about mouse movements and previously visited web pages are transmitted to Google. In order to maintain the quality and security of our website, the use of reCAPTCHA is a legitimate interest pursuant to Art. 6 (1) lit f DSGVO.

The use of Google services constitutes a transfer of personal data to a third country (USA). Under data protection law, when data is processed in a non-EU member state, it must be ensured that it is handled in accordance with data protection law. Since Google is on the Privacy Shield list, we can assume an adequate level of data protection for the processing of personal data.

You can find more information about the privacy policy of Google Inc. at: http://www.google.de/intl/de/privacy oder https://www.google.com/intl/de/policies/privacy/

 

SECURITY

We have taken extensive technical and administrative precautions to protect your personal data against loss, destruction, manipulation and unauthorized access. To protect your data, we have committed our employees and service providers to the applicable data protection laws.

The security of your data is very important to us. Therefore, the data transmission on our site takes place without exception with appropriate encryption methods, recognizable by the address line of the browser “https:. This ensures that your data cannot be misused by third parties.

 

RIGHTS OF THE DATA SUBJECT

When personal data of a user is processed, the user is a “data subject” within the meaning of the GDPR. He is entitled to the following rights against us as the data controller:

  1. Right to information
  2. Right to rectification
  3. Right to restriction of processing
  4. Right to deletion
  5. Right to information
  6. Right to data portability
  7. Right to object
  8. Right to revoke the declaration of consent under data protection law
  9. Right to lodge a complaint with a data protection authority
 

Note on revocation of consent

Although a data subject has the right to revoke his or her declaration of consent under data protection law with us at any time, this does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.

Notice of Complaint to a Supervisory Authority

Without prejudice to any other administrative or judicial remedy, you have the right, under Article 77 GDPR, to lodge a complaint with a supervisory authority — in particular in the Member State of your residence, place of work, or the place of the alleged infringement — if you believe that the processing of your personal data by us violates the General Data Protection Regulation (GDPR).

As our company is established in the Netherlands, the competent supervisory authority is:

Autoriteit Persoonsgegevens (Dutch Data Protection Authority)
Hoge Nieuwstraat 8
2514 EL The Hague
 https://www.autoriteitpersoonsgegevens.nl/en

Right to Object to Data Processing

If the processing of your personal data is based on Article 6(1)(e) or (f) GDPR, you have the right to object, at any time and on grounds relating to your particular situation, to the processing of your personal data. The applicable legal basis for each type of processing can be found in this Privacy Policy.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is necessary for the establishment, exercise, or defence of legal claims (Article 21(1) GDPR).

 
 

CHANGES TO OUR PRIVACY POLICY

We reserve the right to adapt and supplement this privacy policy if this should be necessary due to new technologies, current and changing legal requirements or other reasons.