As of February 2026
The following General Terms and Conditions (GTC) apply to all orders placed with Lysentia B.V. (hereinafter: “Lysentia”), unless goods are sold on the basis of a separate contract concluded between the parties, in which explicit reference is made to the exclusion of these GTC. Our offers are aimed at both consumers and entrepreneurs. A consumer is any natural person who concludes a legal transaction for a specific purpose,
which cannot be predominantly attributed to their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who or which, when entering into a legal transaction, acts in exercise of his or its trade, business or profession. Conditions submitted by the buyer are irrelevant for the ordering process. In all other respects, these General Terms and Conditions take precedence over
terms and conditions of the buyer or supplementary documents exchanged between Lysentia and the buyer.
2.1 The purchase contract is concluded with Lysentia B.V., Karveelweg 20, 6222NH Maastricht, Netherlands.
2.2 The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. You can initially place the products in the shopping cart without obligation and correct your entries at any time before submitting a binding order by using the correction aids provided and explained for this purpose in the order process.
2.3 By clicking the order button, you submit a binding offer for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by e-mail immediately after the order has been sent.
2.4 The purchase contract is concluded when we accept your offer within a few days. This can be done by
3.1 Delivery is made to the following selected countries: Italy, Germany, Poland, Portugal, Slovakia, Spain, the Czech Republic and the Netherlands.
3.2 Shipping is carried out by DHL. Delivery deadlines are non-binding unless they have been expressly agreed in writing as binding.
3.3 The INCOTERMS 2020, delivery condition DAP apply to the terms of delivery and the risk of loss to consumers.
a) Delivery shall be made to the delivery address specified by the buyer. The seller bears the costs and risk of transportation to the buyer’s front door.
3.4 The INCOTERMS 2020, delivery condition FCA apply to the delivery conditions and the risk of loss vis-à-vis companies.
a) The seller hands over the goods to DHL properly packaged and labeled.
b) The risk (loss, damage, delay) as well as the responsibility for customs, import, transportation and insurance shall pass to the buyer upon delivery at the named place.
3.5 The customer is responsible for ensuring that the research chemicals ordered are legally permissible in the respective recipient country. Lysentia assumes no liability to the customer for seizures, delays or legal consequences resulting from imports into countries with specific chemical regulations.
3.6 The shipping costs depend on the country of delivery, weight and size of the order. The exact costs are displayed in the order process before the order is completed.
3.7 The delivery time varies depending on the country of delivery.
3.8 You will be informed immediately in the event of delays in delivery. Legal claims remain unaffected by this.
4.1 The prices quoted are net prices including VAT and other taxes applicable to the goods. All taxes are to be borne by the buyer.
4.2 The Buyer shall receive an invoice for each order. The invoice must be paid by the buyer within 14 days of the invoice date in the currency stated on the invoice.
4.3 Payment on the invoice shall be made in advance. The goods will be delivered after receipt of payment.
4.4 Set-offs, reductions or other deductions on the part of the customer are hereby excluded.
4.5 Complaints about invoices sent by Lysentia must be made in writing to Lysentia within five (5) days of the invoice date.
5.1 All goods remain the exclusive property of Lysentia until all claims that Lysentia has
against the buyer for any reason whatsoever have been settled in full.
5.2 Lysentia is – if the buyer is classified as an entrepreneur – entitled, without notice of
default or judicial intervention, to take possession of the goods still in the possession of
the contractual partner if and as soon as the buyer is in financial difficulties and/or
insolvent and/or at risk of becoming so, for whatever reason, in fulfilling its obligations
to Lysentia.
5.3 The buyer, if entrepreneur, is obliged to compensate Lysentia for the costs, damages,
and lost profits incurred by the return of goods.
5.4 The buyer, if entrepreneur, is obliged to grant Lysentia free access to its premises and/or
buildings at any time in order to inspect the products and/or exercise Lysentia’s rights.
5.5 As long as ownership of the products has not been transferred to the buyer, the buyer
may not encumber, sell, pledge, lease or in any way or under any title waive its (actual)
power over the goods.
5.6 The buyer is only permitted to sell the goods in the normal course of its business after
written agreement with Lysentia, whereby Lysentia shall be subrogated to the buyer’s
rights vis-à-vis the contracting party until the buyer has paid for the goods in full and
fulfilled its other obligations to Lysentia, for whatever reason. These rights expressly
include all (future) claims and all (future) claims for damage to or loss of products.
Where applicable, the buyer unconditionally and irrevocably transfers these rights to
Lysentia, which hereby accepts this transfer.
6.1 Lysentia guarantees the buyer that:
6.2 Should any of the above warranties apply, Lysentia shall, at its option, replace the goods or refund the price of the goods. If and insofar as Lysentia delivers replacement goods, the purchaser is obliged to return the defective products to Lysentia immediately at his own expense.
6.3 There are no further warranties other than those mentioned in 7.1. In particular, no supplementary warranties, declarations and/or assurances are ever given. This includes, but is not limited to, the goods, the application and/or use of the goods, merchantability, fitness for a particular purpose or non-infringement of the rights of others.
6.4 The contractual partner is obliged to inspect the products immediately upon receipt for defects, quality and quantity, among other things.
6.5 The purchaser can no longer claim that the goods delivered do not correspond to the order if he has not informed Lysentia of this in writing within eight (8) days of delivery. For non-visible defects, a period of fourteen (14) days after discovery of the defects shall apply. These notifications must be made in writing and contain as detailed a description of the complaint as possible so that Lysentia can respond appropriately. The buyer must give Lysentia the opportunity to legally examine the complaint.
6.6 Any warranty granted by Lysentia shall lapse irrevocably if the defects are due to normal wear and tear, improper use, external causes or force majeure.
6.7 Lysentia does not assume any warranty for products that are not manufactured exclusively according to Lysentia’s own recipe.
6.8 The Buyer’s warranty claim shall lapse if and as soon as the products are no longer in their original packaging, have been processed and/or otherwise modified (in whole or in part).
6.9 Lysentia points out that the goods offered are research chemicals that are not intended or suitable for human consumption. The purpose of the goods offered is limited to laboratory analyses. This also determines the quality of the goods.
7.1 Lysentia shall only be liable for a defect if the defect is due to intent or deliberate negligence on the part of Lysentia or if Lysentia has committed an incorrect act for which Lysentia is seriously responsible. Lysentia’s liability towards the buyer is always limited to the guarantee referred to in Article 7.
7.2 Lysentia shall never be liable if the purchaser has not, not fully and/or not properly followed the advice and/or instructions of Lysentia and/or third parties engaged by Lysentia. Lysentia shall in no event be liable if the buyer and/or its contractual partner or the end user:
7.3 The Buyer is obliged to comply with all relevant export and import regulations. Lysentia shall not be liable for any damage caused by the fact that the goods, including the labeling and the safety data sheet, do not comply with local regulations. This applies irrespective of whether these apply at the place where the buyer is domiciled and/or resident or where the goods are sold.
7.4 The buyer – if acting as a reseller in agreement with Lysentia – is obliged to ensure that the products, including the labeling and the safety data sheet and/or the items he purchases from Lysentia for the purpose of resale, comply with all local regulations applicable to such resale.
7.5 Lysentia shall never be liable for advice regarding the goods or other advice, nor for consequential damage, loss of profit, loss of savings, immaterial damage, operating and/or environmental damage.
7.6 The contract does not contain any provisions that limit or exclude Lysentia’s liability for: (a) death or personal injury resulting from willful misconduct and/or gross negligence on the part of Lysentia; (b) fraud or fraudulent misrepresentation; or (c) could give rise to other circumstances in connection with which an exclusion or limitation of liability on the part of Lysentia is legally inadmissible.
7.7 Without prejudice to the provisions of Article 6:89 of the Dutch Civil Code, any claim of the other party against Lysentia, for whatever reason, shall lapse if the buyer has not commenced proceedings against Lysentia in the matter within one (1) year after the claim arose.
If Lysentia is unable to deliver the goods and thus fulfill the obligations arising from the concluded contract due to force majeure and/or other extraordinary circumstances, Lysentia shall be entitled to make up for the fulfillment at a later date. Force majeure is deemed to be a circumstance that is not within Lysentia’s sphere of influence and cannot be prevented by reasonable measures. These may include, but are not limited to: Fire, flood, strikes, stagnation in the supply of goods, government action, earthquake or other natural events, epidemic, pandemic, war, national emergency, terrorism, orders and/or actions of foreign, national or regional governments.
Lysentia is not obliged to accept further orders in the course of an order. The contractual relationship with the customer may be terminated at any time after fulfillment of the contractual obligations without prior notice. The customer shall not be entitled to compensation upon termination of the cooperation.
10.1 The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information can be found on the website of the EU Commission.
10.2 We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
The substantive law of the Netherlands shall apply to all contractual and non-contractual legal relationships between the Seller and the Buyer, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship shall be the registered office of the Seller in the Netherlands. Each contracting party consents to the jurisdiction of the aforementioned court and the competent courts at the registered office of the seller.
The contracting parties undertake not to disclose trade secrets and other confidential information to third parties. This shall not apply if the disclosure is necessary for the fulfillment and/or enforcement of the contract and the confidential treatment of the data by the third party is ensured. This also does not apply if mandatory legal provisions and/or court or official orders make it necessary to disclose the data. The confidentiality obligation shall remain in full force and effect even after termination of the contract.
The language available for the conclusion of the contract is English. We save the text of the contract and send you the order data and our GTC in text form. For security reasons, the text of the contract is not accessible via the Internet. In the event of discrepancies between different language versions, the English version shall prevail.
According to the EU Consumer Protection Directive (2011/83/EU) and the corresponding national implementations, a consumer has a 14-day right of withdrawal when purchasing online, unless a legal exception applies. The right of withdrawal is excluded for:
A right of withdrawal for the research chemicals distributed by us can therefore not be granted.
However, it is clarified that the mandatory consumer protection regulations of the country of residence always apply if they are more favorable than the EU consumer protection regulations as minimum standards. If the customer orders as a consumer from a country with more favorable consumer protection rules, the statutory minimum requirements of his country of origin shall therefore apply, notwithstanding the above provisions.
